Will I see the same product that I see in the picture?

We make every effort to provide our customers with products that look the same as the images displayed on our website. However please mindful that images/photographs have a difficult time showing exact colors and that the actual color of a product may vary slightly from what is shown in one of our website images. We work hard to update our website descriptions and images as soon as we aware of noticeable variations in our products that customers may find unacceptable.

Also, all the items’ descriptions will give you more ideas about specific product you are looking on our website. If you are not sure or any questions, please do not hesitate to contact us on support@eazyshop.com.au

Where can I view my order receipt?

You can view past orders and download their invoices by heading to the ‘Orders’ page on your Eazyshop account.

Where is my confirmation email?

If you haven’t received a confirmation email within 1 hour of successfully placing your order, then you may have incorrectly entered your email address. Alternatively, the confirmation email may have been flagged as spam. Check your junk email folders to ensure that the email isn’t there. All confirmation emails are sent from the Eazy shop Website email address support@eazyshop.com.au. If it is not in your junk email folder, please contact us with your full name and order number and we can confirm your order for you.

How can I return an Item?

Eazyshop aims to make your purchasing experience as easy as possible, however, we understand that some items are not always received as expected and need to be returned. Items purchased on the Eazy shop website may be returned for exchange or a refund case by case as per our warranty and refund policy.

For our full return, refund and exchange policy, please visit our warranty and refund page.

Will you restock items indicated as “out of stock?”

We’re always updating our site with the latest arrivals; we may not restock a particular item once sold out. Be sure to keep an eye on our New Arrivals in case anything catches your eye! Please do not hesitate to contact our friendly sales team at support@eazyshop.com.auwho will happily help you look for an alternative product that will look right just right in your home.

Where can I ship my order?

We try our best to deliver the products to Australia wide. However, there are still a few postcodes that are undeliverable for some products. An extra shipping fee will be charged for some products if the order can be delivered. Those orders with no shipment service will be cancelled and refunded automatically with email notification. Kindly contact your account manager at support@eazyshop.com.au for more information if you need the item to be delivered to the remote areas to ensure your order to be processed successfully.

How do I know if the product will fit in my house?

The product on our website has dimensions and descriptions that specify height, depth and width of the product. You can use these dimensions to measure a space.

Contact us / Feedback

We want your online shopping experience at Eazy shop to be as seamless and enjoyable as possible. For questions, compliments, concerns or comments relating to the website or online shopping, please contact us (Link to contact us page) here. For all other enquiries (e.g., new arrivals, Re-stock, opening hours, careers) please contact us on live chat on website or email us at support@eazyshop.com.au.

How I make changes to an existing order?

You can make changes to your order until your order has commenced processing for shipment. Please contact the us by email at support@eazyshop.com.au if you need to change your order. However, please note that changes to an order may not be possible or may incur additional costs.

How do I keep up to date with your promotions?

Our friendly staff will keep you updated about promotions and any upcoming and current sales via email. You can also visit our website www.eazyshop.com.au for new promotions, sales and new arrivals.